What to Do If You Suspect Account Fraud
Protecting Yourself and Your Digital Wallet – A Vidaripay Guide
No one expects it—but if you ever notice suspicious activity on your Vidaripay account or think someone else has gained access, acting fast is critical. The sooner you respond, the better chance you have of protecting your funds and securing your digital wallet.
Here’s a step-by-step guide on what to do if you suspect account fraud:
🚨 Step 1: Try to Secure Access Immediately
If you’re still logged in to your Vidaripay account:
• Change your password right away.
• Enable or double-check Two-Factor Authentication (2FA).
• Log out of all other devices if possible.
🛑 Already locked out? If your password was changed without your action, skip ahead and report the issue to Vidaripay support immediately.
🔍 Step 2: Review Your Account Activity
Check your transaction history and account settings for anything unusual:
• Unknown transactions—even small ones (fraud often begins with test charges)
• New linked devices or suspicious login locations
• Changed contact information like email or phone number
Take screenshots of any suspicious activity—these can help our investigation team.
📩 Step 3: Report the Issue to Vidaripay
Contact our support team as soon as possible using:
• In-app support chat
• Email: support@vidaripay.com
When reporting, please include:
• A clear description of the issue
• The time and date of the suspicious activity
• Any known account changes or unauthorized transactions
Our team may temporarily lock your account to stop any further misuse while we investigate.
🛡 Step 4: Freeze or Limit Your Account Access
If available in the app, use emergency features such as:
• "Lock Account" or “Temporarily Disable Transactions”
• Disable payment methods
• Unlink any connected bank accounts or cards
⚠ Step 5: Watch Out for Follow-Up Scams
After a fraud attempt, scammers may try to contact you pretending to be Vidaripay support. Be cautious if you receive requests for:
• Your password, PIN, or OTP
• Personal or card details
🔒 Important: Vidaripay will never ask for your PIN, password, or full card number via phone, email, or chat.
🔧 Step 6: Strengthen Your Security
Once your account is secure:
• Set a stronger, unique password
• Make sure 2FA is active for login and transactions
• Avoid using public Wi-Fi for financial activity—use a VPN when necessary
If you’ve used the same password elsewhere, update those platforms too.
✅ Final Tips: Stay Informed and Proactive
Fraud can happen to anyone. It doesn’t mean you did something wrong—what matters is acting fast.
For continued safety:
• Monitor your account regularly
• Enable real-time alerts and push notifications
• Keep your app updated to the latest version
Your security is our priority. If something feels off, trust your instincts—reach out to Vidaripay support, and we’ll assist you every step of the way.
Learn more about how Vidaripay protects your data and account privacy.
