How Vidaripay Keeps You Safe
Your security means everything to us. Here's how we protect you and your money every step of the way.
Your ID
When you create a Vidaripay account, we'll ask for a valid government ID and sometimes your national identification number. This helps us confirm that every user is real and keeps fake or stolen identities out of the system.
Your Face
We'll ask you to take a quick selfie when opening your account. It's how we make sure it's really you, not someone pretending to be you.
Your Password and PINs
Create a strong, unique password for your Vidaripay account. Never share it with anyone. For extra security, set up a PIN for quick access to the app and to authorize transactions.
Biometric Login
If your phone supports Face ID or fingerprint, you can use it to sign in or approve payments faster and more securely.
New Transfers
When you send money to someone for the first time, we'll ask you to confirm before completing the transfer. This gives you a moment to double-check and avoid sending money to the wrong person or falling for a scam.
Instant Alerts
Every time money goes in or out of your account, you'll get an instant notification and an email. You'll always know what's happening with your money.
Your Vidaripay Card
Your Vidaripay Card physical or virtual is always under your control.
If your card ever goes missing or you spot something unusual, you can instantly freeze, block, or cancel it right from the app. You can also choose where your card works online, in stores (POS), or at ATMs.
For your virtual card, you can safely use it for online payments, subscriptions, and in-app purchases without worrying about physical loss or theft. Always keep your details safe never share your card number, PIN, or OTP with anyone, even if they claim to be from Vidaripay
Extra Protection for Online Payments
When you use your card online, we'll send you a one-time code by SMS or email to confirm the payment. That way, no one can use your card without you.
Your Personal Information
Your data is encrypted and safe with us. We don't sell your information or share it with anyone who isn't authorized. Your privacy is non-negotiable.
Transaction Monitoring
Our systems watch every transaction in real time to spot anything unusual like possible fraud or money laundering. If something doesn't look right, our compliance team steps in immediately.
If Something Feels Off
If you notice a transaction you didn't make or think someone's trying to scam you:
- Freeze your account in the app.
- Email us at fraud@vidaripay.com or help@vidaripay.com.
- We'll check it right away and guide you on what to do next.